Do you want to repair some relationships in 2017?

In an article for the Wall Street Journal, Daniel Shapiro, Associate Director of the Harvard Negotiation Project and Program on Negotiation faculty member, offers some suggestions on how negotiation skills can be used to repair friendships that are strained or broken. To start, suggests Shapiro, don’t assume that the other party is going to be ready right away to return to a close relationship. By listening closely to the concerns and feelings expressed by a friend, and understanding their perspective, one can begin to rebuild trust, a key component in any relationship. In his book, Beyond Reason: Using Emotions as You Negotiate, Shapiro emphasizes that understanding the other party’s key concerns is essential when negotiations involve powerful emotions. When both...

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